PIRATES OF THE CREDIT SEA – Part 3: I want my treasure back!! (Please)
What are my rights in the situation that I summarized in my previous article: “PIRATES OF THE CREDIT SEA: My Treasure Is Taken!“? Well, the answer is very simple. I have a contractual right to get my treasure back. I also have a right to fair, honest, and ethical treatment.
In this third part of my personal “PIRATES OF THE CREDIT SEA” saga with Citibank, I make a reasoned, written appeal to the Citibank executive whom I believe is in charge of Citibank’s Jacksonville, Florida credit card operations. In doing so, I received my first evidence of Citibank’s “customer service” stone wall and intransigence. I also received more evidence of Citibank’s administrative incompetence regarding my credit card account.
< <– Go to Part #2: PIRATES OF THE CREDIT SEA: What are my rights?
Go to Part #4: Hitting the Citibank Stone Wall in Polite Conversation –>>
Okay, Citibank had decided to refund two months of their excessive interest rate charges and had reset my loan interest rate for the 32.31% default interest rate back to the 2.99% special interest rate. Resetting the interest rate did not matter, because my wire transfer had paid the loan balance in full. I no longer owed anything to Citibank on this credit card account. Instead, they owed me.
However, Citibank was still holding on to 4 more months of excessive and unjustified default interest rate charges. I knew that I had to write a letter to recover my treasure. The only name I had was Citibank Vice President and General Manager, Julie A. Garry. I thought that if I explained the situation to her, she would be reasonable, and see that Citibank had made mistakes in putting my account into default.
I wrote a polite and detailed five page letter to Ms. Garry explaining the situation. Three pages of this letter provided a chronology of events over the past year, which clearly demonstrated my continuing adherence to the terms of the credit card agreement. (See Part #1 for a summary of these events.)
Two weeks later, I received a cryptic letter signed by an “S. Larson” of Customer Service. We had had other communications previously from S. Larson, when we tried unsuccessfully for four months last year to set up automatic payments on this account. This S. Larson informed [...]