PIRATES OF THE CREDIT SEA — Part 5: I write to the President of CitiBank Customer Service
My saga to recover my credit card treasure continues. Previous articles have covered the particulars of my situation, and I will not repeat them.
In summary, for fifteen years I have always done my best to conform to my AT&T Universal credit card contract administered by Citibank. Citibank billed two minimum payments in October 2006 — one of which was an auto payment that failed. Citibank had never succeeded in getting auto payments to work over a four month period and has never told me why. Citibank put my account into default, even though the minimum payment due had been paid by check on the same account as the failed auto payment, the minimum payment was posted two weeks prior to the deadline, and that check had cleared. Citibank has not made restitution. I have written and have been rejected without any explanation. I have called and have been stonewalled.
I have written again, and I am now working my way up the executive chain at Citibank. At some point, I hope to find some responsible person at Citibank who, at a minimum, will at least respond to the facts of the situation. Time and persistence should tell. I have now written to Ken Stork. I understand that Mr. Stork is the President of Customer Service for Citibank in South Dakota.
For a summary of the overall situation, go to Part #1: My Treasure Is Taken!
For an article about your rights to correct billing statements that you receive from financial institutions, go to Part #2: What are my rights?
For an article summarizing how Citibank “managed” my initial written appeal go to Part #3: I want my treasure back!! (Please)
For an article about Citibank’s credit card customer service stonewalling see: Part 4: Hitting the Citibank Stone Wall in Polite Conversation
Why do I have to do all this to get Citibank to adhere to its obligations and to correct this situation? I believe that Citibank has been administratively incompetent in the management of my credit card account. I believe that I have been stonewalled. I pity the poor person who runs afoul of Citibank’s credit card operations and who cannot escape, as I have by paying my loan balance in full.
I have written to Mr. Stork and mailed my letter [...]